Help Managers Help You

In previous blogs that Brandon Hall Group has done in this series, we emphasized improving the employee experience, and for good reason. Employees are often asked to work in new and volatile environments. What we haven’t discussed is that one of the best ways organizations can help their employees is by helping their managers. 

Managers must manage their own stress, help their employees manage their stress, track and manage a more remote workforce – and do it all in an environment of continuous change and economic uncertainty. They can’t handle all that without support. Organizations must create opportunities for managers to learn how to work in this new environment. 

What helps managers most is having tools to navigate hybrid work environments, specifically workforce and engagement analytics. With Quantum Workplace’s Intelligence Analytics managers can get all of the data that is pertinent to employee success in one easy-to-understand dashboard.

Brandon Hall Group research shows that only 21% of organizations get their managers the resources needed to produce a meaningful result when they undertake initiatives that require data analysis. If your organization is attempting to increase engagement through more recognition, or more frequent check-ins, you need powerful tools that can do things like text analytics or trend analysis. How else can you tell what initiatives are having success?

Nearly all workforce software providers offer analytics, but the secret is in the types of analytics offered. Simply seeing how many employees report being unhappy is ground-level analytics – important to know but doesn’t give you the overview truly needed to see the big picture and take action. To truly support your managers (and thus all your employees), it is important to give them the tools they need to make a real business impact.

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Mike Cooke

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.