How to Develop Great Coaches and Mentors

Only 30% of employers rate coaching and mentoring in their organizations as good or excellent, according to Brandon Hall Group’s study, How Can We Develop Great Coaches and Mentors. Less than half (46%) believe developing workplace coaches and mentors is important or critical to their business and talent strategies. 

Coaching and mentoring are vital ways to extend learning and training beyond the classroom and create an environment of continuous and personalized learning. But employers that use internal coaches, as opposed to professional and often-certified external coaches, must ensure coaches and mentors have the training they need to deliver value. Brandon Hall Group research revealed six key attributes for coaching. Most organizations say they are essential, but only collaboration and motivation were addressed by more than half of organizations surveyed. 

Organizations Training Coaches on Key Attributes 

Employers tend to be dysfunctional when it comes to coaching and mentoring. Brandon Hall Group asks about the importance of coaching and mentoring in several of our studies because it relates to learning, performance management, leadership development, engagement and more. Consistently, between 50% and 75% of organizations rate coaching and mentoring as important or critical. But when it comes to actually developing coaches and mentors, organizations struggle, so the quality of coaching and mentoring is uneven 

Learning Resources Provided for Coaches and Mentors 

  • How can coaching and mentoring help us improve learning, performance, engagement and other processes that can produce a positive business impact? 
  • How can we build a culture of continuous learning and coaching and mentoring? 
  • How can we improve the way we prepare employees to be great coaches and mentors? 
  • How can we understand the impact coaching and mentoring has on employees and the business? 

Here are six high-level strategies that will help build a culture of coaching and mentoring and develop great coaches and mentors. 

DIFFERENTIATE BETWEEN TYPES OF COACHING, MENTORING  In discussions and reports like this one, we often refer to coaching and mentoring in the abstract, as if they were just two things. But there are many facets of coaching and mentoring. A manager coaching employee performance is different than career coaching or coaching leaders. Mentoring, while often mentioned together with coaching, has a different function and purpose. Employers must understand those differences and the specific skills and capabilities needed. 

ESTABLISH COACHING AND MENTORING IN STAGES BASED ON BUSINESS NEED Consider your business goals and prioritize coaching and mentoring based on those goals. For instance, developing inclusive leaders is a high priority for many organizations. In that case, consider developing coaches and mentors for your leaders as your first priority. Also, consider using an outside vendor or combine external and internal coaching to reach your goals. 

COMMUNICATE VALUE AND PROCESS FOR EVERYONE INVOLVED If coaching and mentoring is not part of your culture, you can’t introduce it and expect it to immediately resonate without a strategic communication campaign. Even if coaching and mentoring are somewhat developed, communication and reinforcement are important. Strategies to consider include: 

  • Develop and publicize guidelines for effective coaching and mentoring (in different situations) for coaches and mentors and coaches/mentees. 
  • Provide employees with guidelines for maximizing the value of coaching and their roles in its success. 

FOCUS TRAINING ON SPECIFIC ATTRIBUTES  These attributes have been correlated with successful mentors in Brandon Hall Group research: 

  • Authentic, deliberate, patient, empathetic, active listener and consultative. 

These behaviors should be found in workplace training for coaches: 

  • Critical thinking, problem-solving, process-oriented, results-driven, collaborative and motivating. 

You can add or substitute other attributes that fit your situation but it’s important to go beyond the process of coaching and mentoring to communicate the behaviors and traits that drive success. 

LEVERAGE TECHNOLOGY  Having portals, apps or dedicated platforms for connecting and assisting coaches/coaches and mentors/mentees is vital for any efforts made at scale. Any large or growing organization should examine the current crop of coaching and mentoring software and take full advantage. 

MEASURE, MEASURE, MEASURE  The value of coaching and mentoring can best be measured by comparing indicators between those who are coached and mentored and those who are not. Good metrics include differences in retention rates, engagement, employee satisfaction, performance ratings and promotion rates. 


About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. 

For over 27 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”

Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers.

To learn more, visit https://www.brandonhall.com

For information on Brandon Hall Group’s research and how we can assist your organization, please visit www.brandonhall.com

Become a Brandon Hall Group member!

We are a human capital management research and advisory firm with more than 10,000 clients globally. For over 27 years, we have been delivering research-based solutions that empower excellence in organizations around the world. Our vision is to inspire a better workplace experience. Becoming a Brandon Hall Group member means our team joins your team. Membership provides a host of resources and services and – most importantly — a seasoned team of thought leaders and client support professionals dedicated to your success.

Click here for more information and to sign up for a free trial membership

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.