Excellence at Work Podcast Episode 254: Learn How to Navigate Organizational Success with BTS


  • What is the utility of an assessment?
  • Why do organizations use assessments?
  • What are the considerations when planning an assessment strategy?
  • Why is behavioral observation so important?
  • What is the advantage of using assessments that are contextualized to the organization and the role, versus generic off-the-shelf assessments?
  • What’s the appropriate use of AI in assessments?
  • Where do organizations go wrong with their use of assessments and what can they do to help prevent those costly mistakes?
  • Insights from Lynn’s and Brad’s journeys.
  • And more!

Speaker: Lynn Collins, Head of North America Assessment at BTS

As head of the Center of Expertise and Chief Scientist at BTS, Lynn Collins is responsible for the overall strategy, direction and expansion of the NAM assessment practice. Prior to joining BTS, Lynn was a partner at SH&A/Fenestra, a leading provider of global talent management and technology solutions acquired by BTS in 2014.

For over 30 years, Lynn has helped organizations address a variety of organizational issues in talent management. Lynn brings extensive experience that supports the talent life cycle with individual and group assessment for accelerating readiness, succession, high-potential, leader development and talent acquisition. She brings scientific and practitioner excellence to her work that includes assessment centers with simulation at the core, individual multi-method assessment, future-ready success profiles, 360s and high-fidelity assessments.

Prior to SH&A/Fenestra, Lynn was a Project Manager at HR Strategies and was associated with the startup of Applied Psychological Techniques (APT). Lynn has also held positions at Citibank, Avon and AT&T.

Lynn has deep experience in a range of industries and has consulted for organizations including Salesforce, Pfizer, Edward Jones, Catalent, Merck Pharmaceuticals, Interpublic Group, Fifth Third Bank, eBay and others. Her work in large-scale selection processes, high-tech leadership assessment for manager development and blended leadership development has received awards from IPAAC and Brandon Hall Group™.

Speaker: Brad Chambers, Head of Talent Acquisition Solutions at BTS.

Brad Chambers has nearly 20 years of experience developing valid, legally defensible selection systems for some of the world’s leading organizations (e.g., McDonald’s, Bank of America, 3M, Caterpillar, Ecolab, Kellogg, Target, Union Pacific Railroad and Internal Revenue Service) and providing related consulting services in areas such as skills assessment, job analysis, employee survey research, leadership assessment and development, and competency modeling. His experience includes conducting advanced statistical analyses and working closely with client organizations undergoing OFCCP audits and reviews, and other legal matters.

Prior to joining BTS, Brad served as Chief Operating Officer for Polaris Assessment Systems, Inc., a boutique talent assessment firm that was acquired by BTS in early 2019.

Brad holds a B.S. in Psychology from Wright State University, where he graduated summa cum laude. In addition, he earned his M.A. and Ph.D. from Michigan State University in Industrial/Organizational Psychology. He has published his work in multiple research journals and has presented numerous research studies at regional and national conferences. 

Company Bio: 

BTS is a global professional services firm that partners with clients to enable strategy execution. We provide the skills, tools and knowledge so people understand how their daily work impacts business results. We are experts in behavior change, care deeply about delivering results and inspire people to do the best work of their lives. It’s strategy made personal.
For more information, please visit www.bts.com.

A Brandon Hall Group™ Gold Smartchoice® Preferred Provider and a Platinum Sponsor for the Brandon Hall Group™ Human Capital Management Excellence Conference, BTS won 46 awards in the 2023 Brandon Hall Group™ HCM Excellence Awards®.


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